Return Policy

At Njour, we prioritize your satisfaction as a valued customer. We understand that sometimes a product may not meet your expectations or needs, and we want to make the return process as simple and straightforward as possible. Our comprehensive return policy is designed to provide you with clear guidelines and ensure a hassle-free return experience.

1. Eligibility for Returns

We accept returns for most products purchased on our platform. However, please note that some sellers may have their own specific return policies that could differ from our general policy. To determine if a product is eligible for return, check the product page or the seller's return policy section. Items must generally be in unused, undamaged, and resalable condition to be eligible for a return.

2. Timeframe for Returns

We understand that circumstances may change, so we offer a flexible return window. Typically, you can initiate a return within 30 days from the date of delivery. This extended period allows you to thoroughly evaluate your purchase and ensures that you have ample time to request a return if needed.

3. Return Process

To initiate a return, please follow these steps:

a. Contact the Seller: Start by reaching out to the seller directly through your [Your Online Marketplace Name] account or through the contact information provided on the product page. Inform them about your intention to return the item and the reason for the return.

b. Seller's Response: The seller will respond to your return request, providing instructions on how to proceed. They may request additional information or provide you with a return label, depending on their specific return policy.

c. Return Shipping: If you are responsible for the return shipping cost, please package the item securely, following the seller's instructions. We recommend using a trackable shipping method to ensure the safe return of the item.

d. Inspection and Refund: Once the seller receives the returned item and verifies its condition, they will process your refund or replacement. Refunds will be issued using the original payment method, and replacement items will be shipped as soon as possible.

4. Return Fees

5. Return fees, including shipping costs, may vary depending on the seller's return policy. Please review the seller's return policy on the product page for specific details.

5. Contact Us

If you have any questions or need assistance with the return process, our dedicated customer support team is here to help. 

We strive to provide a seamless and convenient shopping experience, and our return policy is an integral part of that commitment. Thank you for choosing Njour, and we look forward to serving you again in the future. Your satisfaction is our top priority.