Shipping Policy

At Njour, we understand that a smooth and reliable shipping experience is crucial to your satisfaction as a valued customer. Our comprehensive shipping policy is designed to provide you with clear, transparent, and easy-to-understand information about how we handle shipping on our platform.

When shopping on Njour, you can expect a variety of shipping options to cater to your specific needs. We offer standard, expedited, and same-day delivery options, where available. Please be aware that delivery times may vary depending on your location and the individual seller's processing time. While most orders are processed promptly within 1-3 business days, some products may require longer processing times. You'll find estimated delivery times clearly displayed during the checkout process, ensuring that you have the information you need to make informed purchasing decisions.

Shipping costs on our platform are determined by the individual sellers, each of whom may have their own unique shipping rates. These rates will be prominently displayed on the product page and during the checkout process, allowing you to understand and evaluate the shipping costs associated with your purchase. Additionally, some sellers may offer free shipping on select items or for orders exceeding a specified amount.

For your convenience and peace of mind, we provide order tracking for the majority of shipments. Once your order is shipped, you will receive a notification email containing tracking information. If you don't receive these notifications, please check your spam folder. We believe that transparency is key to a positive shopping experience, and order tracking helps you stay informed about the status of your delivery.

Our commitment to serving a global customer base means that we offer international shipping for many of the products available on our platform. Please note that international shipments may be subject to customs duties, taxes, and import fees, which are the responsibility of the buyer. Due to customs clearance processes, delivery times for international orders may vary significantly.

Returns and refunds for items purchased on our marketplace are subject to the policies of individual sellers. We encourage you to refer to the seller's return policy, conveniently located on the product page, for specific details. Should you encounter any issues with your order, our dedicated customer support team is readily available to assist you in resolving them.

Should you have any questions, concerns, or require assistance with your order, please do not hesitate to reach out to our customer support team. We can be contacted via the provided [Contact Information], and we are committed to providing the support you need to ensure your satisfaction.

Please note that our shipping policy may undergo occasional updates to better serve our customers. Any changes will be promptly reflected on this page, so we encourage you to review it periodically. Thank you for choosing [Your Online Marketplace Name] for your shopping needs. We are dedicated to ensuring your satisfaction with every purchase and are here to make your online shopping experience as enjoyable as possible.